Experienced Auto Service Advisor - Sign-On Bonus up to $3k

Germain Ford of Beavercreek; Beavercreek (OH); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health,Dental

Vision Insurance

401(k) Savings Plan with Employer Map

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and 内

Company Outings and Activities

Employee Discounts

Job summary

Germain Ford of Beavercreek in Beavercreek, OH, is seeking an experienced Automotive Service Advisor to be the primary contact for customers needing service and repairs. You will guide customers through the service process, liaise with technicians, and ensure a high standard of satisfaction and efficiency.

The role emphasizes accurate estimates, scheduling, and clear communication to deliver a positive service experience while maintaining dealership policies.

Qualifications

• Proven experience as an Automotive Service Advisor or similar role.
• Strong knowledge of automotive repair procedures and terminology.
• Excellent communication and customer service skills.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Familiarity with automotive service software and scheduling systems.
• High school diploma or equivalent; additional automotive certifications a plus.
• Valid driver’s license and a good driving record.

Responsibilities

• Greet customers promptly and courteously, assessing their service needs.
• Provide accurate estimates for services and repairs using OEM guidelines.
• Schedule vehicle service appointments and manage workflow in the service department.
• Communicate effectively with technicians and customers regarding vehicle issues and repair status.
• Follow up with customers to ensure satisfaction and address any post-service concerns.
• Maintain accurate records of customer interactions, services performed, and parts used.
• Promote and upsell additional services that meet customer needs.
• Ensure compliance with all dealership policies and safety regulations.

Skills

Automotive service advisor

Customer service

Communication

Scheduling software

Education

High school diploma

Tools

CRM software

Dealership software

Job description

Germain Ford of Beavercreek in Beavercreek, OH, is seeking an experienced Automotive Service Advisor to be the primary contact for customers needing service and repairs. You will guide customers through the service process, liaise with technicians, and ensure a high standard of satisfaction and efficiency.

The role emphasizes accurate estimates, scheduling, and clear communication to deliver a positive service experience while maintaining dealership policies.