Automotive Service Advisor - Growth & Sign-On Bonus

Germain Motor Co.; Beavercreek (OH); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health, D

Dental and Vision Insurance

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and内部

Employee Discounts

Job summary

Germain Motor Co. in Beavercreek, OH is seeking an Experienced Automotive Service Advisor to be the primary contact for customers seeking service and repairs, guiding them from initial consultation to final delivery while ensuring an exceptional service experience.

The role includes greeting customers, providing accurate estimates using OEM guidelines, scheduling appointments, coordinating with technicians, upselling services, maintaining records, and ensuring policy compliance.

Qualifications

• Proven experience as an Automotive Service Advisor or similar role.
• Strong knowledge of automotive repair procedures and terminology.
• Excellent communication and customer service skills.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Familiarity with automotive service software and scheduling systems.
• High school diploma or equivalent; additional automotive certifications a plus.
• Valid driver’s license and a good driving record.

Responsibilities

• Greet customers promptly and courteously, assessing their service needs.
• Provide accurate estimates for services and repairs using OEM guidelines.
• Schedule vehicle service appointments and manage workflow in the service department.
• Communicate effectively with technicians and customers regarding vehicle issues and repair status.
• Follow up with customers to ensure satisfaction and address any post-service concerns.
• Maintain accurate records of customer interactions, services performed, and parts used.
• Promote and upsell additional services that meet customer needs.
• Ensure compliance with all dealership policies and safety regulations.

Skills

Automotive Service Advisor

Customer service

Communication

Multi-tasking

Automotive repair knowledge

Driver's license

Education

High school diploma or equivalent

Tools

Automotive service software

Scheduling systems

Job description

Germain Motor Co. in Beavercreek, OH is seeking an Experienced Automotive Service Advisor to be the primary contact for customers seeking service and repairs, guiding them from initial consultation to final delivery while ensuring an exceptional service experience.

The role includes greeting customers, providing accurate estimates using OEM guidelines, scheduling appointments, coordinating with technicians, upselling services, maintaining records, and ensuring policy compliance.