Experienced Appointment Coordinator

Mark Toyota; Village of Plover (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established automotive dealership is seeking a dedicated Appointment Coordinator to enhance customer satisfaction and streamline the appointment process. This role offers a dynamic work environment where you will engage with customers through various communication channels. You'll be responsible for scheduling appointments, maintaining accurate records, and ensuring top-notch customer service. With competitive pay and opportunities for growth, this position is perfect for someone eager to develop their skills in a supportive team atmosphere. Join a company that values its employees and fosters a positive culture!

Benefits

Medical, Dental, and Vision Insurance

401k with company match

Paid Holidays and vacation

Company outings and picnics

Discounts on products and services

Training (in house and from Toyota)

Qualifications

• Prior experience in appointment scheduling is essential.
• Strong communication and organizational skills required.

Responsibilities

• Schedule appointments and maintain customer satisfaction.
• Provide excellent service via phone, email, and text.

Skills

Appointment Scheduling

Communication Skills

Attention to Detail

Organizational Skills

Customer Service

Tools

Customer Retention Management Tools

Basic Computer Skills

Job description

About the Company:

Mark Toyota of Plover is a well-established automotive dealership located in Plover, WI. We are committed to providing exceptional customer service and high-quality vehicles to our customers. Join our team and be a part of a dynamic and rewarding work environment.Mark Toyota is a family owned dealership with 36+ years of community involvement, structured around excellent customer service. WE are looking for right individual to help us grow our service department.

Description of the role:

The Experienced Appointment Coordinator at Mark Toyota of Plover will be responsible for scheduling and maintaining customer satisfaction throughout the appointment process.

Responsibilities:

• Answering inbound phone calls and scheduling appointments for our guests
• Maintain accurate records of appointments and customer information
• Ensure customer satisfaction through excellent communication and service
• Offering best in class customer service to every customer by phone, email and text
• Learning basic operation codes for common services
• Determining the proper service needed and consulting the customer for that service
• Advise on required maintenance recommendations
• Learning the scheduling system for the Service Department and understanding scheduling needs
• After Service Follow Up call to ensure that their service experience went as expected
• Declined Service follow upcalls to generate sales, to ensure returned service work
• Other tasks as assigned by the Service Manager

Requirements:

• Prior experience in appointment scheduling
• Strong communication skills
• Attention to detail and organizational skills
• Ability to work in a fast-paced environment

What we offer:

• Competitive compensation: $15.00 - $16.00 per hour
• Opportunity for growth and advancement
• Positive and collaborative work environment
• Competitive pay with incentives
• Medical, Dental, and Vision Insurance (Aflac)
• 401k with company match
• Training (in house and from Toyota)
• Paid Holidays and vacation after probation period
• Company outings, picnics and parties (pizza parties, taco Tuesdays etc.)
• Discounts on product and services

Qualifications:

• Excellent oral and written communication skills a must
• Ability to effectively communicate in person, by email and phone
• Strong interpersonal and customer service skills
• Must possess basic computer skills in order to use a variety of electronic systems to access customer-related data, satisfy training requirements and use job-specific applications and customer retention management tools
• Professional appearance
• High level of energy and desire to learn and grow in a team orientated atmosphere
• Willing to train the right candidate!

Hours:

Hours may vary, but majority of hours will be from 10am-6pm to ensure full coverage until end of business day.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.