Appointment Coordinator

Marshfield Clinic; Town of Weston (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking healthcare organization where your role as an Appointment Coordinator will be pivotal in enhancing patient experiences. You will be the first point of contact, providing essential support to patients and customers through effective communication and scheduling. This position offers a fulfilling opportunity to contribute to a compassionate healthcare environment, ensuring that patient needs are met with excellence. If you are passionate about customer service and healthcare, this role is perfect for you!

Qualifications

• Strong communication skills are essential for patient interactions.
• Proficiency in keyboarding and computer usage is necessary.

Responsibilities

• Serve as the initial contact for patients and customers.
• Assist patients in scheduling appointments according to their needs.

Skills

Excellent written and verbal communication skills

Keyboard proficiency

Computer proficiency

Telephone proficiency

Education

Completion of a Medical Terminology course

Graduate of a vocational technical Health Unit Coordinator Program

Graduate of Medical Office Specialist

Graduate of Medical Secretary

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title: Appointment Coordinator

Cost Center: 301641269

System: Ancillary Region-Radiology Support

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Mon-Fri; day shifts (United States of America)

Job Description:

The Appointment Coordinator serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health System customer service standards. The Appointment Coordinator assesses needs of the patients or customers to determine appropriate scheduling with health care providers within a time and sequence acceptable to the patient and customer’s needs and Clinic policy.

Job Qualifications

Education

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution recognized by the Council for Higher Education and Accreditation.

Minimum Required: None

Preferred/Optional: Completion of a Medical Terminology course. Graduate of a vocational technical Health Unit Coordinator Program, Medical Office Specialist, Medical Secretary.

Experience

Minimum Required: Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency.

Preferred/Optional: Six months’ previous experience in a healthcare facility with direct patient contact or previous customer service experience.

Certifications/Licenses

The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: None

Preferred/Optional: None

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable, and compassionate healthcare. Successful applicants will listen, serve, and put the needs of patients and customers first.

Exclusion from Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.