Client Care & Appointment Coordinator (Real Estate)

Hubstaff blog; Philadelphia (Philadelphia County); Remote; USD 20,000 - 30,000; Part time

Job summary

A remote, part-time Client Care & Appointment Coordinator is needed to follow up with inbound leads and schedule appointments for a real estate firm. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. Flexible hours and potential for growth make this role appealing.

Qualifications

• Prior experience in real estate, customer service, or appointment setting preferred.
• Excellent verbal and written communication skills in English.

Responsibilities

• Call and text inbound leads who have inquired via ads, website, or CRM.
• Schedule consultations, listing appointments, or follow-up calls for the lead agent.

Skills

Communication

Organization

Independence

Tools

Lofty CRM

Google Workspace

ChatGPT

Job description

Irene Hunter & Associates is seeking a professional, detail-oriented Client Care & Appointment Coordinator to follow up with inbound leads, ask qualifying questions about their real estate goals, and schedule appointments for the lead agent. This is a remote, part-time role ideal for someone who is confident on the phone, organized, and thrives in a fast-paced environment.

Key Responsibilities:

• Call and text inbound leads who have inquired via ads, website, or CRM
• Ask pre-screening questions to determine motivation, timeline, budget, and property needs
• Accurately input lead details into our CRM (Lofty)
• Schedule consultations, listing appointments, or follow-up calls for the lead agent
• Provide a warm, knowledgeable first impression of the brand
• Track all conversations, follow-ups, and statuses with clarity and accuracy
• Work from a script but personalize communication based on the client

Skills & Experience:

• Excellent verbal and written communication skills in English
• Comfortable on the phone and with objection handling (non-salesy)
• Prior experience in real estate, customer service, or appointment setting preferred
• Familiarity with CRMs (Lofty experience is a bonus but not required)
• Highly organized, punctual, and detail-oriented
• Able to follow instructions and work independently

Tools We Use:

• Lofty CRM
• Google Workspace (Drive, Sheets, Calendar)
• ChatGPT (for templates and support)
• Text & call platforms (provided)

Working Hours:

• Flexible hours, but must be available to follow up with leads within 1 business day
• Approximately 5–15 hours per week, with potential to grow

About Us:

Irene Hunter & Associates is a multi-state real estate firm representing buyers, sellers, and investors. We pride ourselves on delivering a high-touch, professional experience with a personal, strategic approach. Our clients expect results—and we deliver.