Customer Manager

Acosta Group; Hanover (York County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Customer Manager to oversee client accounts and drive sales growth. The role involves developing business plans, managing budgets, and ensuring excellent in-store presence. Ideal candidates will have a Bachelor’s degree and relevant experience in retail or marketing.

Qualifications

• Minimum of six months relevant experience in retail, marketing, or sales administration.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Manage assigned clients' business and increase sales and market share.
• Develop a Customer Business Plan to meet client objectives.
• Collaborate with Retail Sales Managers on retail initiatives.

Skills

Presentation Skills

Project Management

Education

Bachelor’s Degree

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

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Description

Responsible for managing the assigned clients' business (division and/or geographic) within designated "customer accounts." Primary responsibilities include increasing sales and market share of the brands represented, while earning a profit for our clients and Acosta.

Responsibilities

• Deliver client objectives, including volume and sales fundamentals (merchandising, assortment, pricing, shelving), at the assigned customers.
• Develop a Customer Business Plan to meet the client's business objectives.
• Engage all decision-makers at the customer to sell business plans, programs, and concepts that improve long-term results.
• Achieve results with minimal selling costs while maximizing revenue (brokerage, commissions, bonuses, contest earnings, etc.). Oversee all manufacturer expenditures at the customer level.
• Ensure a superior in-store presence in assigned stores. Engage with headquarters, supervisors, and other customer operations personnel for both direct and indirect customers. Manage trade marketing funds, process shipments, and leverage data to sell concepts.
• Operate within the designated budget.
• Proactively communicate with key clients.
• Collaborate with Retail Sales Managers on retail initiatives such as new product launches, selling drives, and contests.
• Utilize knowledge of customer, market, and client; involve marketing, technology, and administrative resources to meet objectives.
• Share information proactively with team members to build organizational capacity.
• Use computer systems and technology to support the Customer Business Plan. Maintain skills to support communication systems.
• Provide feedback to leadership on organizational capacity and business improvements.
• Meet physical requirements listed below.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent work experience in industry-related fields.
• Minimum of six months relevant experience in retail (CPG industry), marketing, space management, or resets. Sales administration or finance experience preferred.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft PowerPoint, Excel, Word, Outlook, and web-based applications.
• Excellent presentation skills.
• Ability to handle multiple projects simultaneously.

Physical Requirements

• Seeing
• Color perception
• Lifting up to 50 lbs.
• Ability to travel
• Listening
• Pushing/Pulling
• Carrying up to 20 lbs.