Experienced 911 Telecommunicator (Lateral Hire)

RiverCom 911 Center (WA); Wenatchee (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Moving incentive

Hiring incentive

Job summary

RiverCom 911 Center in Washington is seeking a Telecommunicator with proven full-time dispatch experience in law, fire, and EMS. The role demands strong communication, rapid decision-making, and the ability to adapt to evolving public safety technology.

The position requires maintaining calm, professional service, data entry accuracy, and ability to work varied shifts, including overtime. A high school diploma or GED and U.S. citizenship or permanent resident status are required.

Qualifications

• Fulltime dispatch experience in a 911 Center for Law, Fire and EMS.
• Ability to adapt to evolving public safety technology.
• Pass pre-employment screenings (background, health, drug).
• Maintain professional, calm, and courteous customer service.

Responsibilities

• Assign public safety personnel to calls and monitor first responder locations.
• Enter and retrieve data in Federal, State, and local systems.
• Provide medical instructions over the phone when needed (e.g., CPR).
• Operate and maintain CAD and related dispatch equipment.
• Maintain attendance and respond to overtime and shift requirements.

Skills

English fluency

Decision making

Communication

Multitasking

Typing 35 wpm

Data entry accuracy

Education

High School Diploma or GED

Tools

CAD (Computer-Aided Dispatch)

Microsoft Word

Microsoft Excel

Job description

RiverCom 911 Center in Washington is seeking a Telecommunicator with proven full-time dispatch experience in law, fire, and EMS. The role demands strong communication, rapid decision-making, and the ability to adapt to evolving public safety technology.

The position requires maintaining calm, professional service, data entry accuracy, and ability to work varied shifts, including overtime. A high school diploma or GED and U.S. citizenship or permanent resident status are required.