Lateral Telecommunicator

RiverCom 911 Center (WA); Wenatchee (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Moving incentive

Hiring incentive

Job summary

RiverCom 911 Center in Washington is seeking a Telecommunicator with proven full-time dispatch experience in law, fire, and EMS. The role demands strong communication, rapid decision-making, and the ability to adapt to evolving public safety technology.

The position requires maintaining calm, professional service, data entry accuracy, and ability to work varied shifts, including overtime. A high school diploma or GED and U.S. citizenship or permanent resident status are required.

Qualifications

• Fulltime dispatch experience in a 911 Center for Law, Fire and EMS.
• Ability to adapt to evolving public safety technology.
• Pass pre-employment screenings (background, health, drug).
• Maintain professional, calm, and courteous customer service.

Responsibilities

• Assign public safety personnel to calls and monitor first responder locations.
• Enter and retrieve data in Federal, State, and local systems.
• Provide medical instructions over the phone when needed (e.g., CPR).
• Operate and maintain CAD and related dispatch equipment.
• Maintain attendance and respond to overtime and shift requirements.

Skills

English fluency

Decision making

Communication

Multitasking

Typing 35 wpm

Data entry accuracy

Education

High School Diploma or GED

Tools

CAD (Computer-Aided Dispatch)

Microsoft Word

Microsoft Excel

Job description

A lateral candidate is an individual who has previous fulltime dispatch experience with a 911 Communication Center in the areas of Law, Fire and EMS, and have not been away from dispatching for more than two years.

A Telecommunicator answers 9-1-1 calls, dispatches law enforcement, fire resources and EMS. The Telecommunicator position requires communication and decision-making skills. A Telecommunicator is expected to adapt to and engage in ongoing changes in leading communication technology.

For Lateral Hires, RiverCom 911 is offering the following Incentives:

• $2,500 Moving Incentive & Up to $5,000 Hiring Incentive
• Required to maintain regular and predictable attendance associated with regular work schedule, voluntary and mandatory overtime assignments, and maintain appropriate leave bank levels
• Must be able to respond to requests to work (via personal cell phone) on short notice, report to work for call-backs, twenty-four (24) hours a day, seven (7) days a week in order to maintain mandatory minimum staffing levels as needed
• Wearing a single-sided headset, must be able to simultaneously hear and understand conversations in the room, radio communications through the head-set and over external speakers and telephone conversations
• Maintains a professional, calm, and positive customer service attitude at all times while interacting with callers
• Maintains a polite and positive attitude at all times with management, supervisors, co- workers, public safety personnel, and other associates
• Processes sensitive information in a discreet and professional
• Utilizes established protocols to quickly and independently determine appropriate action
• Assign public safety personnel to calls-for-service, monitor and accurately maintain the first responder location status, anticipate the needs and react to requests from first responders in a timely manner
• Enters and retrieves data on Federal, State, and local intelligence systems to assist law enforcement agencies in and out of Washington State
• Calmly and quickly provides medical instructions over the telephone, such as CPR first-aid
• Maintain professional certifications and competency in the use of complex communications equipment, and complete training as assigned promptly and satisfactory.
• Participates in the development, implementation, and review of procedures, policies, and training programs as assigned
• Ability to use Word, Excel, and CAD (Computer-Aided Dispatch) system technology
• Performs other related duties as assigned

• Ability to communicate fluently in English, both verbally and in writing
• High School Diploma or G.E.D.
• United States citizenship or Permanent Resident Card
• Washington State Public Safety Telecommunication Certification, desired
• Personal cell phone with texting for contact and call-in
• Successfully pass a skills test assessing data entry, decision-making, character comparison, cross referencing, reading comprehension and sentence clarity, and multi-tasking
• Ability to proficiently type 35 words per minute, or at least 4500 keystrokes per hour
• Ability to proficiently operate a variety of office and computer equipment
• Successfully complete and pass pre-employment (background check, psychological evaluation, and health and drug screening) testing
• Free from illegal drugs for three (3) years, both federal and state.

• Continued ability to work varying shift schedules, overtime hours, and holidays
• Continued ability to maintain regular and predictable attendance
• Maintain Washington State Patrol ACCESS Level I and II Certification
• May be required to obtain and maintain Washington State Public Safety Telecommunication Certification
• Must be able to meet all of the traveling requirements for the position