Telecommunicator

RiverCom 911 Center (WA); Wenatchee (WA); On-site; USD 28,000 - 41,000; Full time

Job summary

RiverCom 911 Center (WA) is seeking a Telecommunicator to answer 9-1-1 calls and coordinate dispatch for law enforcement, fire, and EMS. The role requires calm decision-making, effective communication, and the ability to adapt to evolving dispatch technology.

You will maintain a professional customer service demeanor, handle sensitive information, and operate CAD systems to track units and respond to first responders promptly. A background check and health screenings may be required.

Qualifications

• Requires a High School Diploma or GED and US citizenship or PR.
• Must pass a skills test on data entry, decision-making, and multitasking.
• Must type at least 35 words per minute with accuracy.
• Must be able to work varied shifts and overtime as needed.
• Requires ability to communicate clearly in English, both spoken and written.

Responsibilities

• Answer 9-1-1 calls and dispatch police, fire, and EMS resources.
• Monitor first responder locations and assign units as needed.
• Enter and retrieve data in CAD and other systems.
• Provide CPR instructions and other pre-arrival guidance over the phone.

Skills

Fluent English communication

Data entry

Decision making

Multitasking

Reading comprehension

Customer service

Typing 35 WPM

Education

High School Diploma or GED

US citizenship or Permanent Resident

Tools

Word

Excel

CAD (Computer-Aided Dispatch)

Job description

A Telecommunicator answers 9-1-1 calls, dispatches law enforcement, fire resources and EMS. The Telecommunicator position requires communication and decision-making skills. A Telecommunicator is expected to adapt to and engage in ongoing changes in leading communication technology.

• Required to maintain regular and predictable attendance associated with regular work schedule, voluntary and mandatory overtime assignments, and maintain appropriate leave bank levels
• Must be able to respond to requests to work (via personal cell phone) on short notice, report to work for call-backs, twenty-four (24) hours a day, seven (7) days a week in order to maintain mandatory minimum staffing levels as needed
• Wearing a single-sided headset, must be able to simultaneously hear and understand conversations in the room, radio communications through the head-set and over external speakers and telephone conversations
• Maintains a professional, calm, and positive customer service attitude at all times while interacting with callers
• Maintains a polite and positive attitude at all times with management, supervisors, co- workers, public safety personnel, and other associates
• Processes sensitive information in a discreet and professional
• Utilizes established protocols to quickly and independently determine appropriate action
• Assign public safety personnel to calls-for-service, monitor and accurately maintain the first responder location status, anticipate the needs and react to requests from first responders in a timely manner
• Enters and retrieves data on Federal, State, and local intelligence systems to assist law enforcement agencies in and out of Washington State
• Calmly and quickly provides medical instructions over the telephone, such as CPR first-aid
• Maintain professional certifications and competency in the use of complex communications equipment, and complete training as assigned promptly and satisfactory.
• Participates in the development, implementation, and review of procedures, policies, and training programs as assigned
• Ability to use Word, Excel, and CAD (Computer-Aided Dispatch) system technology
• Performs other related duties as assigned

• Ability to communicate fluently in English, both verbally and in writing
• High School Diploma or G.E.D.
• United States citizenship or Permanent Resident Card
• Personal cell phone with texting for contact and call-in
• Successfully pass a skills test assessing data entry, decision-making, character comparison, cross referencing, reading comprehension and sentence clarity, and multi-tasking
• Ability to proficiently type 35 words per minute, or at least 4500 keystrokes per hour
• Ability to proficiently operate a variety of office and computer equipment
• Successfully complete and pass pre-employment (background check, psychological evaluation, and health and drug screening) testing
• Free from illegal drugs for three (3) years, both federal and state.

• Continued ability to work varying shift schedules, overtime hours, and holidays
• Continued ability to maintain regular and predictable attendance