Experience Strategy Lead — Client Deployments & Launches

Jobtailor; Boston (MA); On-site; USD 120,000 - 170,000; Full time

Job summary

Jobtailor in Boston seeks an experienced client implementation leader to own deployments from kickoff to launch. You will build tailored implementation plans that align with each employer’s workforce needs and engagement goals, and you will partner with Support, Product, Directory, and Activation teams to ensure coordinated execution.

With 5+ years in implementation or program management, you will drive adoption through strategic activation tactics, advise HR leaders, and codify playbooks to

Qualifications

• 5+ years leading client implementations or similar programs.
• Experience directing cross‑functional projects with tight timelines.
• Proven ability to align enterprise stakeholders and executives.
• Comfort working in high growth, resource constrained environments.
• Willingness to travel 20–30%.

Responsibilities

• Own end-to-end client deployments from kickoff to launch.
• Create tailored implementation plans aligned with client needs.
• Collaborate with internal teams to execute plans.
• Track milestones, manage risks, and maintain timelines.
• Design configuration plans reflecting client brand and priorities.
• Lead discovery conversations to understand workforce challenges.
• Develop launch campaigns and internal engagement strategies.
• Drive activation tactics to promote user adoption.
• Analyze performance data and feedback for improvements.
• Advise HR and Benefits leaders to maximize value.
• Codify workflows and playbooks for scale.
• Define and track success metrics like adoption and time to launch.

Skills

Project leadership

Cross-functional collaboration

Stakeholder management

HR Tech experience

Travel readiness

Education

Master's degree in Business

Job description

Jobtailor in Boston seeks an experienced client implementation leader to own deployments from kickoff to launch. You will build tailored implementation plans that align with each employer’s workforce needs and engagement goals, and you will partner with Support, Product, Directory, and Activation teams to ensure coordinated execution.

With 5+ years in implementation or program management, you will drive adoption through strategic activation tactics, advise HR leaders, and codify playbooks to