Senior Manager, Experience Strategy – Implementation

Jobtailor; Boston (MA); On-site; USD 120,000 - 170,000; Full time

Job summary

Jobtailor in Boston seeks an experienced client implementation leader to own deployments from kickoff to launch. You will build tailored implementation plans that align with each employer’s workforce needs and engagement goals, and you will partner with Support, Product, Directory, and Activation teams to ensure coordinated execution.

With 5+ years in implementation or program management, you will drive adoption through strategic activation tactics, advise HR leaders, and codify playbooks to

Qualifications

• 5+ years leading client implementations or similar programs.
• Experience directing cross‑functional projects with tight timelines.
• Proven ability to align enterprise stakeholders and executives.
• Comfort working in high growth, resource constrained environments.
• Willingness to travel 20–30%.

Responsibilities

• Own end-to-end client deployments from kickoff to launch.
• Create tailored implementation plans aligned with client needs.
• Collaborate with internal teams to execute plans.
• Track milestones, manage risks, and maintain timelines.
• Design configuration plans reflecting client brand and priorities.
• Lead discovery conversations to understand workforce challenges.
• Develop launch campaigns and internal engagement strategies.
• Drive activation tactics to promote user adoption.
• Analyze performance data and feedback for improvements.
• Advise HR and Benefits leaders to maximize value.
• Codify workflows and playbooks for scale.
• Define and track success metrics like adoption and time to launch.

Skills

Project leadership

Cross-functional collaboration

Stakeholder management

HR Tech experience

Travel readiness

Education

Master's degree in Business

Job description

Responsibilities

• Serve as the primary lead for new client deployments—owning everything from kickoff to launch.
• Build tailored implementation plans that align with each employer’s workforce needs, benefits portfolio, and engagement goals.
• Partner closely with internal stakeholders (Support, Product, Directory, and Activation) to ensure coordinated execution.
• Track project milestones and dependencies, manage risks, and keep timelines on track with precision.
• Design platform configurations and directory customization plans that reflect each client’s brand, culture, and priorities.
• Lead discovery conversations to understand workforce challenges and translate those into actionable solutions.
• Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies.
• Implement and refine activation tactics—such as segmented outreach, referral prompts, and tailored content—to drive user adoption.
• Analyze client performance data and user feedback to identify early wins and opportunities for improvement.
• Serve as a strategic advisor to HR and Benefits leaders—ensuring that each program delivers value and exceeds expectations.
• Codify implementation workflows, toolkits, and playbooks to support future scale.
• Define and track key success metrics (e.g., time to launch, adoption rates, satisfaction scores).
• Contribute to Wellist’s implementation framework and play a key role in growing our client success function.

Requirements

• 5+ years of experience in client implementation, consulting, or program management
• Proven ability to lead complex, cross‑functional projects with tight timelines and high stakes
• Experience navigating enterprise client relationships and driving strategic alignment with senior executives
• A process mindset—you don’t just get things done; you make it easier to get them done again
• Comfort in high‑growth, resource‑constrained environments where speed and adaptability matter
• Strong communication and stakeholder management skills—written, verbal, and interpersonal
• Experience in HR Tech, workforce transformation, or digital health strongly preferred
• Master’s degree in Business or related field a plus
• Willingness to travel 20–30% as needed

Certifications & Qualifications

• Master's degree in Business