Experience Specialist

Wireless Zone LLC; Stratham (NH); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Competitive salary

Employee discounts

Free uniforms

Advancement opportunities

Paid time off

Training & development

Competitive hourly pay

Incentives

Verizon discounts

Medical insurance

Dental insurance

Ongoing tech training

Fast-paced work environment

Growth opportunities

Career progression

Device training

Job summary

Wireless Zone LLC is seeking an Experience Specialist to assist our Sales Associates in demonstrating Verizon Wireless products and delivering outstanding customer service.

Learn our communication technology inside and out, engage customers, support the sales process, and help with store operations while pursuing opportunities for advancement and professional development.

Qualifications

• Must be 18 years old.
• Excellent customer service and communication skills.
• Able to work weekends, evenings, and holidays.
• Willing to learn Verizon products and services.
• Team player with a friendly, helpful attitude.

Responsibilities

• Educate customers through product demonstrations.
• Interact with customers and provide prompt and courteous service in person or by phone.
• Assist Sales Associates with all sales and customer service duties.
• Support store operations as needed.

Skills

Customer service

Communication

Teamwork

Product knowledge

Sales skills

Education

High school diploma or equivalent

Tools

POS system

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive hourly pay
• Periodic goal-based incentives
• Huge discounts off Verizon monthly service plans
• Medical Insurance
• Dental Insurance
• On-going training on the latest technology
• A fun, fast paced work environment
• A growing company with lots of opportunity
• Easily move into a Sales Associate position or to our Business to Business Sales Team
• Informative Training on the latest devices and new services

We are looking for a high‑energy, reliable individual with outstanding customer service skills to assist our Sales Associates when selling and helping our customers with Verizon Wireless service and products. If you are outgoing with amazing energy and love to talk about cool technology, this is the role for you. As an Experience Specialist, you will learn our communication technology inside and out, and you will be the expert everyone looks to for the next wireless and technology solutions.

Responsibilities

• Educate and engage customers through product demonstrations.
• Interact with customers and provide prompt and courteous service in person or via phone.
• Assist Sales Associates with all aspects of the sales process and customer service duties to enhance the customer experience.
• Help with operational duties within the store.

Requirements

• Must be 18 years old.
• Works well with others in a friendly, customer‑service focused team environment.
• Stays current on the latest data, entertainment technology, and devices.
• Works a variety of hours, including weekends, evenings, and holidays, with occasional overtime.

Desired Qualifications

• Some retail customer service experience preferred, but not required.

E.O.E.

E.O.E (Equal Opportunity Employer)