Service & Support Specialist

Cell-Site Corporation; Lee (NH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading wireless retailer is seeking an Experience Specialist in Lee, New Hampshire. This role involves educating customers about wireless products, assisting Sales Associates, and ensuring exceptional customer service. Candidates should have strong communication skills and be willing to work flexible hours, including weekends. The company offers competitive pay, benefits, and opportunities for advancement. Join a growing team dedicated to customer satisfaction and community service.

Qualifications

• Must be at least 18 years old.
• Works well in a customer service-focused team environment.
• Stays current on the latest technology and devices.
• Willing to work flexible hours including weekends and holidays.

Responsibilities

• Educate and engage customers through product demonstrations.
• Provide prompt and courteous customer service in person or via phone.
• Assist Sales Associates with sales processes and customer service.
• Help with operational duties within the store.

Skills

Customer service skills

Communication skills

Teamwork

Communication skills

Tech enthusiasm

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

We are looking for a high-energy, reliable individual with outstanding customer service skills to assist our Sales Associates when selling and helping our customers with their Verizon Wireless service and products.

If you are outgoing with amazing energy and love to talk about cool technology. We have the job for you. As an Experience Specialist, you will get to know our communication technology inside and out, and you will be the one everyone else looks to when it comes to what's next in wireless and technology solutions. It is good to be the expert.

Benefits/Perks

• Competitive hourly pay
• Periodic goal-based incentives in addition to hourly compensation
• Paid time off
• Huge discounts off Verizon monthly service plans
• 401K with company match
• Medical Insurance
• Dental Insurance
• On-going training on the latest technology
• A fun, fast paced work environment
• A growing company with lots of opportunity
• Easily move into a Sales Associate position or to our Business to Business Sales Team
• Informative Training on the latest devices and new services

Responsibilities

• Educating and engaging customers through product demonstrations
• Interacting with customers and providing prompt and courteous customer service to all customers in person or via phone
• Assist our tenured Sales Associates with all aspects of the sales process and customer service duties to enhance the customer experience
• Help with operational duties within the store

Requirements

• Must be 18yrs old
• Works well with others in a customer service focused, friendly team environment
• Staying current on the latest data/entertainment technology and devices
• Working a variety of hours, including weekends, evenings, and holidays, involving occasional overtime

Desired Qualifications

• Some retail customer service or experience preferred, but not required

About Us

Wireless Zone®, A Verizon Wireless Authorized Retailer is the nation's largest wireless retail franchise with over 400 stores and growing. As a Verizon Authorized Retailer, Wireless Zone® combines the power of Verizon with the dedication of a locally owned business.

Our communities need more than just a wireless retailer and our employees want more than just a job. We are committed to taking great care of our employees, customers, and giving back to the community that supports us. We believe that with this philosophy our business will continue to thrive!

E.O.E (Equal Opportunity Employer)