Experience Research Senior Associate

JPMorgan Chase & Co.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Experience Research Senior Associate to shape user experiences across our products and services in New York.

You will lead studies using qualitative and quantitative methods, translating customer needs into actionable UX insights to inform design, architecture, and functionality. Collaborating with cross-functional teams, you will contribute to research strategy, ensure insights drive product decisions, and stay ahead of industry trends to enhance customer

Qualifications

• 3+ years of experience in generative and evaluative user experience research using advanced methods
• Proficiency in quantitative and qualitative methods including survey design and interviews
• Advanced knowledge of user experience design principles and their ethnographic application
• Ability to review and apply current research practices to inform experience design decisions

Responsibilities

• Plan and execute research studies using surveys, interviews, ethnography, and mixed methods
• Analyze data to identify patterns and insights to inform UX decisions
• Collaborate with cross-functional teams to embed research findings into product development
• Develop and refine experience research strategies aligned with business goals and metrics
• Stay current with industry trends and translate them into team insights

Skills

Quantitative research

Qualitative research

UX design principles

Ethnography

Job description

Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.

As an Experience Research Senior Associate in Claims, Disputes, Fraud Operations, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

Job responsibilities

• Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
• Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
• Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
• Stay current with industry trends and incorporate knowledge into team insights

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
• Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
• Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
• Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs