Experience Research Senior Associate

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 110,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. seeks an Experience Research Senior Associate within Connected Commerce - Banking Payments to shape user experiences across products through advanced research methods.

You will translate customer needs into actionable insights and drive studies from ideation to recommendations. You will collaborate with cross-functional teams, influence design decisions, and lead method selection to answer key design questions while staying current with industry trends and applying

Qualifications

• 3+ years of experience in generative and evaluative user experience research using advanced methods
• Proficiency in both quantitative and qualitative research methods
• Strong understanding of user experience design principles and ethnographic approaches
• Ability to review and apply current research practices to inform experience designs

Responsibilities

• Conduct and execute research studies using advanced methods (surveys, interviews, ethnography) to gather customer insights
• Analyze data to identify patterns and provide actionable UX recommendations
• Collaborate with cross-functional teams to integrate insights into product development
• Contribute to experience research strategies and align craft with business goals and metrics
• Stay current with industry trends and apply knowledge to team insights

Skills

UX research

Quantitative research

Qualitative research

Survey design

Interviews

Ethnography

Data analysis

Design principles

Education

Master’s or PhD in a research-focused field

Tools

Surveys

Interviews

Job description

Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.

As an Experience Research Senior Associate in Connected Commerce - Banking Payments, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

Job responsibilities

• Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
• Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
• Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
• Stay current with industry trends and incorporate knowledge into team insights

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
• Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
• Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
• Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs

Preferred qualifications, capabilities, and skills

• Experience applying research in finance or fintech
• Mixed methods skillset, with a knack for leading teams through ambiguous problem spaces
• Master's or PhD in a field with advanced research training