Experience Research Vice President

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Vice President of Employee Experience Design to shape user experience across products and services. You will lead research strategies, mentor junior researchers and designers, and collaborate with cross-disciplinary teams to inform product development.

The role requires deep expertise in both quantitative and qualitative methods, with a focus on employee and customer experience research within a large financial services environment.

Qualifications

• 5+ years of experience in generative and evaluative user experience research.
• Proven ability to conduct ethnography, surveys, interviews and data analysis.
• Experience collaborating with cross-functional teams including UX designers, product managers, and developers.
• Experience designing iterative studies and adapting parameters to changing product design needs.

Responsibilities

• Design and execute studies to identify customer needs and behaviors for product improvements.
• Analyze data with quantitative and qualitative methods and translate insights into actionable recommendations.
• Facilitate surveys and interviews to gather user needs and test product features.
• Mentor junior researchers and designers to promote learning within the UX team.
• Monitor industry trends and apply innovative research techniques to stay competitive.

Skills

Generative research

Evaluative research

Quantitative methods

Qualitative methods

Ethnography

Surveys

Interviews

Data analysis

Stakeholder management

Mentoring

Job description

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.

As an Experience Research Vice President in Employee Experience Design, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.

Job responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
• Experience in designinghigh-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs

Preferred qualifications, capabilities, and skills

• Expertise in mixed-methods research, with the ability to synthesize quantitative and qualitative findings into clear, actionable insights.
• Proven track record of leading large-scale employee or customer experience research programs within complex, matrixed organizations, translating business objectives into actionable research strategies and driving measurable outcomes.
• Executive presence and strong stakeholder management skills, with the ability to communicate complex research findings, influence decision making, and build alignment with senior leaders.
• Strong consultative and strategic thinking capabilities, with the ability to identify opportunities, challenge assumptions, and guide cross-functional teams toward user-centered solutions.