User Researcher, Vice President

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 190,000 - 260,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Experience Research Vice President within Corporate Responsibility and Morgan Health to shape user experiences across our products and services.

You will develop and execute research strategies using quantitative and qualitative methods to uncover customer needs and inform design decisions. Mentor junior researchers and designers, partner with cross-functional teams, and deliver insights that drive product improvements and holistic experiences for employees,

Qualifications

• 5+ years of UX research experience with quantitative and qualitative methods.
• Ability to conduct ethnography, surveys, interviews, and data analysis.
• Knowledge of advanced qualitative methods and applying findings to design.
• Experience collaborating with UX designers, product managers, and developers.
• Experience designing iterative, high-quality research studies.
• Experience creating visual artifacts like journey maps, personas, and segments.

Responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
• Drive and enhance continuous research activities, such as customer sentiment metrics and application usage analytics
• Create journey maps, user segments, and persons to illustrate user journeys, needs, and opportunities

Skills

User research

Qualitative methods

Quantitative methods

Ethnography

Surveys & interviews

Journey maps

Personas

Cross-functional collaboration

Job description

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.

As an Experience Research Vice President in Corporate Responsibility and Morgan Health Team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.

In this role, you will help drive the experience strategy and deliver research for Morgan Health and Corporate Responsibility. In this space, you will need to consider a wide range of user segments from community non-profits to general employees to grant administrators as you deliver holistic experiences across multiple applications.

Job responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
• Drive and enhance continuous research activities, such as customer sentiment metrics and application usage analytics
• Create journey maps, user segments, and persons to illustrate user journeys, needs, and opportunities
  

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
• Experience in designinghigh-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
• Demonstrated experience creating visual research artifacts, such as journey maps, personas, and user segments, that build empathy and drive decision making for UX design, product, and development

Preferred qualifications, capabilities, and skills

• 1+ years of experience supporting employee facing experiences or enterprise applications and tools
• 2+ years of experience leveraging AI to transform and enhance the speed and quality of UX research