Experience Research Senior Associate

JPMorgan Chase & Co.; Whitewater (CO); On-site; USD 100,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Senior Experience Research Associate in Connected Commerce - Banking Payments to shape user experiences across products and services. You will lead research studies, analyze data, and translate insights into actionable recommendations for design and product teams.

The role emphasizes advancing research strategies and aligning with business goals. The ideal candidate has 3+ years of UX research experience, mastery of both qualitative and quantitative methods, and

Qualifications

• 3+ years of experience or equivalent in generative and evaluative UX research.
• Proficiency in both quantitative and qualitative research methods (surveys, interviews, ethnography).
• Advanced knowledge of UX design principles and ethnographic influence on experiences.
• Ability to apply current research practices to inform experience designs.

Responsibilities

• Conduct and execute research studies using advanced methods (surveys, interviews, ethnography, quantitative/qualitative techniques).
• Analyze and interpret data to identify patterns and inform UX design decisions.
• Collaborate with cross-functional teams to integrate insights into product development.
• Contribute to experience research strategies aligned with business goals and metrics.
• Stay current with industry trends and apply insights to the team.

Skills

UX research

Qualitative methods

Quantitative methods

Stakeholder collaboration

Ethnography

Education

Master's or PhD in a field with advanced research training

Job description

Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.

As an Experience Research Senior Associate in Connected Commerce - Banking Payments, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

Job responsibilities

• Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
• Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
• Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
• Stay current with industry trends and incorporate knowledge into team insights

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
• Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
• Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
• Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs

Preferred qualifications, capabilities, and skills

• Experience applying research in finance or fintech
• Mixed methods skillset, with a knack for leading teams through ambiguous problem spaces
• Master's or PhD in a field with advanced research training