Experience Researcher Vice President - Commerce Center

JPMorgan Chase & Co.; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Experience Research Vice President to shape strategy and design for enterprise payments products.

You will harness qualitative, quantitative, and mixed-methods research to uncover client needs, generate actionable insights, and drive product outcomes across the Payments Experience Design team. You will collaborate with Design, Product Management, Engineering, and Research to ensure client insights inform priorities, shape solutions, and support scalable

Qualifications

• Formal training or certification on experience research concepts and 5+ years applied experience.
• 5+ years of experience in market research with exposure to digital and user experience.
• Strength in qualitative and quantitative research methods, including surveys, interviews, usability testing, ethnography, and data synthesis.
• Experience building, contributing to, or scaling strategic research programs that inform product priorities and measure impact.
• Ability to identify and apply AI-enabled capabilities to strengthen research operations and insights.
• Proven ability to collaborate with cross-functional partners to influence decisions and drive alignment.
• Proficiency with PowerPoint, Qualtrics, Excel, User Testing, and related tools.

Responsibilities

• Design and execute qualitative, quantitative, and mixed-methods research studies addressing complex client, product, and business questions.
• Analyze and synthesize findings to identify client needs, behaviors, pain points, and opportunities informing strategy and design.
• Translate insights into actionable recommendations influencing product priorities, design decisions, and roadmaps.
• Contribute to development and scaling of strategic research programs measuring impact over time.
• Identify and leverage AI-enabled tools and workflows to enhance research execution and efficiency.
• Partner with cross-functional teams to embed research throughout the product lifecycle and promote evidence-based decisions.
• Advocate for client needs across B2B and payments experiences, balancing user goals with business/tech constraints.
• Communicate insights through presentations, workshops, and reports to stakeholders at all levels.
• Stay current on industry trends, methodologies, and emerging best practices to strengthen strategy and execution.

Skills

Experience research

Market research

Qualitative & quantitative methods

AI-enabled research

Cross-functional collaboration

Communication

Education

Bachelor's degree or higher in a related field

Experience certification in experience research

Tools

PowerPoint

Qualtrics

Excel

User Testing

Job description

Shape the future of global payments by turning complex client insights into strategies that drive meaningful product impact.

As an Experience Research Vice President in the Corporate Investment Bank Payments Experience Design team, you will play a key role in shaping the strategy, design, and functionality of payments products and services used by some of the world's largest and most complex organizations. You will leverage qualitative, quantitative, and mixed-methods research to identify customer needs, generate actionable insights, and influence product and design decisions. You will also help build and evolve strategic research programs, including identifying and applying AI-enabled approaches that improve research execution, streamline processes, and connect client understanding to business priorities, product outcomes, and measurable impact.

In this role, you will collaborate closely with Design, Product Management, Engineering, and Research partners across our global Payments Experience Design team to ensure client insights inform priorities, shape solutions, and support the delivery of intuitive, effective, and scalable experiences.

Job responsibilities

• Design and execute qualitative, quantitative, and mixed-methods research studies that address complex client, product, and business questions
• Analyze and synthesize research findings to identify client needs, behavioral patterns, pain points, and opportunities that inform product strategy and experience design
• Translate insights into clear, actionable recommendations that influence product priorities, design decisions, and roadmap planning
• Contribute to the development and scaling of strategic research programs that generate ongoing client insight, measure outcomes, and support business objectives
• Identify, build, and leverage AI-enabled tools, workflows, and processes that enhance research execution, improve efficiency, and support high-quality insight generation
• Partner with cross-functional teams to embed research throughout the product development lifecycle and promote evidence-based decision-making
• Advocate for client needs and behaviors across complex B2B and payments experiences, balancing user goals with business and technology considerations
• Communicate insights and recommendations through compelling presentations, workshops, reports, and readouts tailored to a range of stakeholders
• Stay current on industry trends, research methodologies, and emerging best practices to continuously strengthen research strategy and execution

Required qualifications, capabilities, and skills

• Formal training or certification on experience research concepts and 5+ years applied experience
• 5+ years of experience or equivalent expertise in market research, with exposure to digital and user experience
• Demonstrated strength in qualitative and quantitative research methods, including survey design, interviews, usability testing, ethnography, statistical analysis, and synthesis of complex data
• Experience building, contributing to, or scaling strategic research programs that inform product priorities, generate ongoing customer insight, and measure impact over time
• Ability to identify and apply AI-enabled capabilities to strengthen research operations, improve process efficiency, and enhance the quality and scalability of research execution
• Proven ability to collaborate with cross-functional partners to influence decisions and drive alignment
• Ability to plan and execute rigorous research, adapt to evolving business needs, and maintain high standards for quality and methodological integrity
• Excellent written, verbal, and visual communication skills, with the ability to present insights clearly and persuasively to stakeholders at all levels
• Proficiency with PowerPoint, Qualtrics, Excel, User Testing, and related research tools

Preferred qualifications, capabilities, and skills

• Expert in mixed-methods research methodologies
• Experience conducting research in payments, financial services, B2B, or enterprise software environments
• Curiosity, creativity, and a collaborative mindset, with interest in exploring new research approaches and future-focused solutions
• Eager to gain skills in AI and related tooling and capabilities
• Ability to build strong working relationships across disciplines, regions, and levels of seniority
• Experience in the merchant services/fintech sector, a plus