Experience Representative — Member Engagement Pro

Ymca; Denver (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free membership

Growth opportunities

Values-driven environment

Job summary

YMCA of Metro Denver seeks an Experience Representative to be the welcoming face for members and guests. You will greet people, share program options, and help members find resources that fit their goals, in a friendly, inclusive atmosphere.

Under the Experience Director, you will conduct tours, enroll new members, handle inquiries, and support outreach while delivering world-class customer service within our mission-driven, community-focused YMCA.

Qualifications

• A genuine passion for people and community connection.
• Strong communication and customer service skills.
• Ability to multitask in a busy environment while staying positive and composed.
• Comfort using basic computer systems for member accounts.
• Prior customer service or front desk experience is a plus, training provided.

Responsibilities

• Greet and engage with members, guests, and visitors in a caring and inclusive way.
• Provide information about memberships, programs, and services.
• Handle member check-ins and inquiries; support membership growth through outreach.
• Conduct membership tours, enroll new members, and process applications.
• Assist with program registrations and respond to inquiries.
• Circulate to ensure safety and cleanliness; may act as manager on duty.

Skills

People skills

Communication

Customer service

Multitasking

Computer literacy

Front desk experience

Education

High school diploma or GED

Job description

YMCA of Metro Denver seeks an Experience Representative to be the welcoming face for members and guests. You will greet people, share program options, and help members find resources that fit their goals, in a friendly, inclusive atmosphere.

Under the Experience Director, you will conduct tours, enroll new members, handle inquiries, and support outreach while delivering world-class customer service within our mission-driven, community-focused YMCA.