Experience Programs Lead for CX & EX

CNB Bank; Clearfield (Clearfield County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life Ins.

401K with company match

Paid Time Off & Holidays

Employee Health & Wellness Program

Voluntary Benefits

Job summary

CNB Bank is seeking an organized Client & Employee Experience Administrator to provide administrative and operational support across Learning & Development, and Client & Employee Experience departments. The role focuses on client service, culture, and employee experience initiatives while ensuring accuracy in all tasks.

You will manage calendars, coordinate meetings, support major EX programs, assist with surveys and training, and help organize events bank-wide.

Qualifications

• Requires a high school diploma or GED; an associate degree or higher is preferred.
• Prior administrative support experience, preferably in a corporate or financial services environment.
• Strong communication, interpersonal, and organizational skills.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Background screening will be conducted.

Responsibilities

• Provide administrative support to the Experience Department, including calendar management, meetings, and meeting minutes.
• Coordinate programs in the Experience Department such as Client Complaints, Employee Suggestions, and Reward & Recognition.
• Manage programs like Scholarship Administration, EITC coordination, and employee training/onboarding surveys.
• Assist in planning EX events, employee celebrations, roadshows, and appreciation activities across the bank footprint.
• Support expense reconciliation, budget tracking, and corporate credit card administration.
• Participate in CX/EX task force activities and assist Leadership with surveys and systems.

Skills

Communication

Organizational skills

Multitasking

Microsoft Office

Digital literacy

Education

High school diploma or GED

Associates degree preferred

Tools

Microsoft Office Suite

YouEarnedIt

Survey tools

Expense systems

Project Insight

Job description

CNB Bank is seeking an organized Client & Employee Experience Administrator to provide administrative and operational support across Learning & Development, and Client & Employee Experience departments. The role focuses on client service, culture, and employee experience initiatives while ensuring accuracy in all tasks.

You will manage calendars, coordinate meetings, support major EX programs, assist with surveys and training, and help organize events bank-wide.