CX & EX Experience Programs Coordinator

CNB Bank; Pennsylvania; On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life

401K with company match

Paid Time Off & Holidays

Leave policies

Employee Assistance Program

Job summary

CNB Bank is seeking a Client & Employee Experience Administrator to provide comprehensive administrative and operational support across Learning & Development and Experience departments. You will manage calendars, coordinate meetings, track expenses, and assist in CX/EX initiatives to enhance client service and employee experience.

The role emphasizes attention to detail, strong communication, and collaboration with leadership to deliver surveys, events, training, and recognition programs across

Qualifications

• GED or high school diploma required; associate degree preferred.
• Prior administrative support experience, ideally in financial services.
• Strong communication, interpersonal, and organizational skills.
• Ability to manage multiple priorities with accuracy and detail.
• A background screening will be conducted.
• Proficient with MS Office; familiarity with internal tools and surveys.

Responsibilities

• Provide administrative support to Experience Department and manage calendars, meetings, and minutes.
• Oversee and coordinate programs: Client Complaints, Employee Suggestions, Rewards & Recognition.
• Administer programs like Scholarship, EITC coordination, and training/onboarding surveys.
• Assist in planning EX events, celebrations, roadshows, and appreciation activities bank-wide.
• Support expense reconciliation, budget tracking, and corporate card administration.
• Participate in CX/EX task force activities.
• Assist Experience Analyst and Leadership with surveys and systems management.

Skills

Strong communication

Interpersonal skills

Organizational skills

Attention to detail

Time management

Background check

Education

High school diploma or GED

Associate degree or higher preferred

Tools

Microsoft Office Suite

YouEarnedIt

Survey tools

Expense systems

Project Insight

Job description

CNB Bank is seeking a Client & Employee Experience Administrator to provide comprehensive administrative and operational support across Learning & Development and Experience departments. You will manage calendars, coordinate meetings, track expenses, and assist in CX/EX initiatives to enhance client service and employee experience.

The role emphasizes attention to detail, strong communication, and collaboration with leadership to deliver surveys, events, training, and recognition programs across