Experience Analytics Leader: CX/EX Insights & Dashboards

CNB Bank; Pennsylvania; On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

PTO and Holidays

Employee Assistance Program

Wellness Program

Job summary

CNB Bank seeks an Experience Analytics Officer to shape customer and employee experiences across digital, branch, and call center channels. You will lead data analysis, build engaging visualizations, and deliver insights to cross-functional teams and the Board.

The role emphasizes data literacy, survey vendor management, and ROI-focused analytics to drive client-centric improvements and measurable outcomes.

Qualifications

• Bachelor's degree in Business Analytics, Data Science, Finance, Psychology, or related field.
• 5 years of experience with client experience and/or quality data analysis.
• Strong communication and interpersonal skills for internal stakeholders.

Responsibilities

• Oversee value-driven data analytics for the Experience team.
• Design analytics initiatives with experience goals across the organization.
• Create/maintain executive dashboards for KPIs, reporting, and insights.
• Communicate findings to technical and non-technical audiences.
• Ensure timely, relevant data access to guide experience improvements.

Skills

SQL

Power BI

Python/R

Tableau

Data visualization

Education

Bachelor's degree in Business Analytics / Data Science / Finance / Psychology

Tools

Salesforce CRM

Job description

CNB Bank seeks an Experience Analytics Officer to shape customer and employee experiences across digital, branch, and call center channels. You will lead data analysis, build engaging visualizations, and deliver insights to cross-functional teams and the Board.

The role emphasizes data literacy, survey vendor management, and ROI-focused analytics to drive client-centric improvements and measurable outcomes.