Experience & Operations Excellence Lead

Medical Solutions, LLC; Omaha (NE); On-site; USD 26,000 - 32,000; Full time

Job summary

Medical Solutions, LLC is seeking a Sr. Operations and Experience Specialist to optimize daily operations and improve both employee and customer experiences. You will analyze processes, lead cross-functional initiatives, and partner with stakeholders to resolve challenges while maintaining a productive work environment.

The role emphasizes data-driven insights, rigorous project coordination, and a focus on continuous improvement across facilities and operational workflows.

Qualifications

• Bachelor's degree or equivalent experience in Business, Operations, or a related field.
• 4+ years of experience in operations, project coordination, or a similar role.
• Strong analytical and problem-solving skills with the ability to identify trends and propose solutions.
• Proven ability to manage multiple priorities and projects in a fast-paced environment.
• Excellent organizational, time management, and communication skills.
• Familiarity with facilities operations or vendor coordination is a plus.

Responsibilities

• Analyze and uncover opportunities to streamline operational processes to ensure efficiency and effectiveness across the organization
• Collaborate with cross-functional teams to identify opportunities for process improvements and experience enhancements
• Analyze data and metrics to monitor operational performance and provide actionable insights
• Lead planning and implementation of initiatives that drive employee and customer satisfaction
• Direct operational workflows, ensuring timelines, priorities, and objectives are met
• Provide support for tools, systems, and processes that contribute to a positive user experience
• Partner with stakeholders to resolve operational challenges and recommend solutions
• Serve as a point of contact for questions related to operational procedures and best practices
• Develop and maintain documentation for processes, workflows, and standard operating procedures
• Proactively communicate and report status updates to keep leadership informed on operational progress and challenges
• Support facilities management tasks, including coordinating office maintenance, managing vendor relationships, and assisting with space planning and logistics
• Ensure a productive and safe work environment by monitoring facilities-related issues and ensuring timely resolution in collaboration with internal teams and external vendors
• Model company values, demonstrating professionalism, adaptability, and a solutions-focused mindset

Skills

Analytical skills

Education

Bachelor's degree in Business/Operations or related field

Job description

Medical Solutions, LLC is seeking a Sr. Operations and Experience Specialist to optimize daily operations and improve both employee and customer experiences. You will analyze processes, lead cross-functional initiatives, and partner with stakeholders to resolve challenges while maintaining a productive work environment.

The role emphasizes data-driven insights, rigorous project coordination, and a focus on continuous improvement across facilities and operational workflows.