Senior Operations & Change Management Lead

Precision for Medicine; Town of Poland (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Precision Medicine Group seeks a Senior Operations Specialist to plan and manage initiatives that improve the quality, efficiency, and effectiveness of study delivery to Sponsors. You will develop and implement processes, change management plans, and operational standards with a goal of excellence across a diverse stakeholder network.

The role supports the Business & Operational Excellence group with responsibilities in process improvement, training content, and deployment of change initiatives.

Qualifications

• Bachelor's degree or equivalent experience.
• 5-7 years in change management, operations support, and process improvement.
• Experience in CRO/pharmaceutical/biotechnology drug development or demonstrated competency in the key areas of the role.
• Strong drug development experience with understanding of other functions relevant to the position.

Responsibilities

• Support the vision of and commitment to continuous improvement in operational excellence across all activities.
• Lead the evaluation of business processes and workflows to identify opportunities for improvement or automation under direction of a supervisor.
• Participate with stakeholders in root-cause problem-solving techniques to identify core process challenges.
• Support the development of recommendations for process improvement, leveraging subject matter experts for critical input.
• Partner with cross functional leadership to prioritize improvement opportunities and support strategic initiatives.
• Partner on the design and implementation of new business processes with organizational context and priorities in mind.
• Lead change management initiatives and support business through a communication framework assessment of impact on roles and deploy a variety of tactics to support change management effort to ensure adoption and sustainability of process changes.
• Lead internal communication to effectively update stakeholders on progress, performance, key issues, and blockers that may impact business attainment or critical program and project completion
• Identify operational risks and lead implementation of mitigation plans.
• Ensure or lead the documentation of business process.
• Work with leadership to establish key performance metrics and dashboards for monitoring operational performance.
• Provide insight into training and guidance to teams on new processes and how to identify improvement opportunities, building awareness on continual improvement initiatives
• Support standardized best practices and processes across the organization to ensure consistency and sustainability.
• Monitor, measure, and analyze the effectiveness of new initiatives and processes, making adjustments as needed.
• Monitor adoption of process, system and organizational changes to ensure long term and sustained adoption.
• Prepare and maintain tools and templates to support execution
• Schedule meetings, take notes, and track actions
• Travel as needed

Skills

Change management

Operations support

Process improvement

Executive communication

Cross-functional collaboration

Project management

Attention to detail

Independent work

Education

Bachelor's degree

Job description

Precision Medicine Group seeks a Senior Operations Specialist to plan and manage initiatives that improve the quality, efficiency, and effectiveness of study delivery to Sponsors. You will develop and implement processes, change management plans, and operational standards with a goal of excellence across a diverse stakeholder network.

The role supports the Business & Operational Excellence group with responsibilities in process improvement, training content, and deployment of change initiatives.