Experience Leader — Store & Pet Parent Experience

PetSmart; Scranton (Lackawanna County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid weekly

Health benefits

401k with match

Paid time off

Associate discounts

Tuition assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results.

This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.

Qualifications

• 3 - 5 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Participates in recruiting, interviewing, hiring, coaching, and terminating.
• Facilitates associate development and onboarding.
• Address and administer associate complaints and grievances.
• Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
• Drives store P&L and manages expenses.
• Oversees the pet parent experience across services (salon, training, hotel, day camp) and live pet sales.

Skills

Retail leadership

Customer focus

Communication skills

Organizational skills

Under pressure

Tools

POS systems

MS Office

Job description

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results.

This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.