Pet Store Experience Lead: Customer Service & People

PetSmart; West Babylon (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart in West Babylon is seeking a Retail Customer Service Lead who will provide exceptional pet parent service while supporting associates. This role includes overseeing store standards and ensuring compliance with policies. The ideal candidate will have retail experience and strong leadership capabilities.

You will be responsible for enhancing the store experience, leading associates, and addressing customer inquiries. This position requires flexibility in schedule, including evenings and weekends.

Join PetSmart and be part of a team that values customer service and associate development.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Responsible for pet parent experience and outcomes.
• Maintains store standards and ensures compliance with policies.

Skills

Customer service focus

Leadership

Organizational skills

Communication

Proficiency in computer applications

Job description

PetSmart in West Babylon is seeking a Retail Customer Service Lead who will provide exceptional pet parent service while supporting associates. This role includes overseeing store standards and ensuring compliance with policies. The ideal candidate will have retail experience and strong leadership capabilities.

You will be responsible for enhancing the store experience, leading associates, and addressing customer inquiries. This position requires flexibility in schedule, including evenings and weekends.

Join PetSmart and be part of a team that values customer service and associate development.