Experience Leader: Pet Retail & Customer Experience

PetSmart; Mays Landing (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off

Job summary

PetSmart in Mays Landing is seeking a Retail Customer Service Supervisor to enhance pet parent experiences while leading the associate team. This full-time role involves delivering exceptional service, overseeing store cleanliness, and ensuring compliance with company policies and procedures. Ideal candidates should have at least 2 years of retail experience, strong leadership abilities, and be proficient in communication. The position is eligible for benefits, including health and wellness options, and offers paid time off.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Responsible for pet parent experience and outcomes.
• Promotes and coordinates store events and marketing.

Skills

Retail experience

Leadership experience

Computer applications proficiency

Communication skills

Organizational skills

Ability to work under pressure

Job description

PetSmart in Mays Landing is seeking a Retail Customer Service Supervisor to enhance pet parent experiences while leading the associate team. This full-time role involves delivering exceptional service, overseeing store cleanliness, and ensuring compliance with company policies and procedures. Ideal candidates should have at least 2 years of retail experience, strong leadership abilities, and be proficient in communication. The position is eligible for benefits, including health and wellness options, and offers paid time off.