Retail Experience Lead - Pet Care & Service

PetSmart; Peru (IL); Presencial; USD 42 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Resumo da oferta

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision and values. This role drives customer experience strategies through loyalty and promotions and oversees store cleanliness, merchandising, and associate engagement as part of the leadership team.

The position requires 2+ years retail experience, strong communication skills, and the ability to lead associates as the Leader on Duty.

Qualificações

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsabilidades

• Facilitates the associate experience and supports associate development.
• Leads and directs associates when acting as the Leader on Duty.
• Back-up to operate point-of-sale (POS) systems and handle cash transactions.
• Maintains store standards and leads a culture of empowerment by ensuring compliance with policies.
• Promotes and coordinates store events, adoptions, and promotions.
• Assists with monthly live cycle counts and ensures inventory accuracy.
• Assists other departments as required.

Conhecimentos

Leadership experience

POS & cash handling

Written & verbal communication

Under pressure

Organizational skills

Ferramentas

POS systems

Descrição da oferta de emprego

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision and values. This role drives customer experience strategies through loyalty and promotions and oversees store cleanliness, merchandising, and associate engagement as part of the leadership team.

The position requires 2+ years retail experience, strong communication skills, and the ability to lead associates as the Leader on Duty.