Experience Leader: Elevate PetCare & Store Experience

PetSmart; Virginia (MN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking an experienced Experience Leader to drive the store’s guest experience and lead a team of associates. The role emphasizes leadership, safety, and delivering exceptional service while upholding the company’s mission and standards.

The position requires full-time availability, flexibility for evenings, weekends, and holidays, and proficiency with computer applications. You will be responsible for guiding staff, managing operations, and ensuring a welcoming, safe environment for

Qualifications

• 3-5 years of retail leadership or experience in a customer-focused environment.
• Proficiency in computer applications.
• Strong written and verbal communication skills.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Facilitates the associate experience and supports associate development through reviews, recognition, events, and coaching for growth.
• Lead and coach associates on proper processes to ensure pets in our care are safe and healthy; delegate daily tasks.
• Oversees the pet parent experience across services, live pet sales and adoptions, and responds to general and escalated concerns.
• Drives store operations, events, and marketing execution to achieve store goals and ensure policy compliance.

Skills

Leadership

Recruiting

Coaching

Communication

Computer applications

Job description

PetSmart is seeking an experienced Experience Leader to drive the store’s guest experience and lead a team of associates. The role emphasizes leadership, safety, and delivering exceptional service while upholding the company’s mission and standards.

The position requires full-time availability, flexibility for evenings, weekends, and holidays, and proficiency with computer applications. You will be responsible for guiding staff, managing operations, and ensuring a welcoming, safe environment for