Experience Leader: Customer Experience Manager

PetSmart; Hurst (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full‑time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking an Assistant Store Manager Customer Experience in Hurst, Texas, responsible for driving exceptional leadership and service to pet parents. This role involves overseeing a team, managing store operations, and ensuring compliance with policies. Candidates should have 3–5 years of customer-focused retail leadership experience and be available for full-time work with flexible scheduling. This position includes various benefits such as health and wellness, 401k plan, and paid time off.

Qualifications

• 3–5 years of retail leadership or experience in a customer‑focused environment.
• Full‑time availability required; flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.

Responsibilities

• Participate in employment decisions such as recruiting and hiring.
• Lead the pet parent experience and ensure pets are safe and healthy.
• Drive and identify opportunities to grow the business.

Skills

Retail leadership experience

Customer-focused environment

Strong communication skills

Organizational skills

Ability to work under pressure

Job description

PetSmart is seeking an Assistant Store Manager Customer Experience in Hurst, Texas, responsible for driving exceptional leadership and service to pet parents. This role involves overseeing a team, managing store operations, and ensuring compliance with policies. Candidates should have 3–5 years of customer-focused retail leadership experience and be available for full-time work with flexible scheduling. This position includes various benefits such as health and wellness, 401k plan, and paid time off.