Experience Leader: Store Leadership & Customer Experience

PetSmart Store Support Group, Inc.; Willis (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading pet retail company in Texas is seeking an Assistant Store Manager Customer Experience to lead store operations and enhance the pet parent experience. Key responsibilities include overseeing the daily operations, leading associate development, and ensuring compliance with company policies. The ideal candidate will have 3-5 years of retail leadership experience and be capable of managing a diverse team while delivering exceptional customer service. This role also offers various employee benefits and development opportunities.

Qualifications

• 3-5 years of retail leadership or customer-focused experience.
• Full availability with flexible scheduling.
• Strong written and verbal communication skills.

Responsibilities

• Lead and coach associates to meet business needs.
• Manage overall store experience for pet parents and associates.
• Conduct regular evaluation of operations for improvement.

Skills

Retail leadership

Customer service

Communication skills

Organizational skills

Proficiency in computer applications

Job description

A leading pet retail company in Texas is seeking an Assistant Store Manager Customer Experience to lead store operations and enhance the pet parent experience. Key responsibilities include overseeing the daily operations, leading associate development, and ensuring compliance with company policies. The ideal candidate will have 3-5 years of retail leadership experience and be capable of managing a diverse team while delivering exceptional customer service. This role also offers various employee benefits and development opportunities.