Experience Leader: Customer Experience Manager

PetSmart; Duluth (MN); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart in Duluth, Minnesota, seeks an Assistant Store Manager for Customer Experience to enhance pet parent interactions while leading a team. The successful candidate will manage store operations, ensure safety, and drive business growth through effective leadership. Responsibilities include staffing, service management, and maintaining store standards. Ideal applicants will have 3–5 years of retail leadership experience and strong communication skills. Paid weekly, eligible for performance incentives.

Qualifications

• 3–5 years of retail leadership or customer-focused experience.
• Full-time availability with flexible scheduling including weekends and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Attention to detail and strong organizational skills.

Responsibilities

• Lead the pet parent experience and ensure safety of pets.
• Manage staffing and associate development.
• Oversee PetSmart services including salon and training.
• Maintain store compliance and standards.
• Drive business growth and manage expenses effectively.

Skills

Retail leadership experience

Customer service

Communication skills

Organizational skills

Job description

PetSmart in Duluth, Minnesota, seeks an Assistant Store Manager for Customer Experience to enhance pet parent interactions while leading a team. The successful candidate will manage store operations, ensure safety, and drive business growth through effective leadership. Responsibilities include staffing, service management, and maintaining store standards. Ideal applicants will have 3–5 years of retail leadership experience and strong communication skills. Paid weekly, eligible for performance incentives.