Customer Experience Store Leader

PetSmart; Colorado Springs (CO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is looking for an Assistant Store Manager Customer Experience in Colorado Springs. This role focuses on leadership and service excellence while ensuring a safe and healthy environment for pets. Responsibilities include overseeing associates, improving the customer experience, and managing business operations. Ideal candidates should have 3-5 years of retail leadership experience, a flexible schedule, and strong communication skills. Join PetSmart to make a meaningful impact in the lives of pets and pet parents.

Qualifications

• 3-5 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, flexibility in schedule.
• Ability to react under pressure and maintain composure.

Responsibilities

• Provide exceptional leadership and service to pet parents.
• Lead recruiting, hiring, coaching, and feedback for associates.
• Ensure pets' safety and health during care.
• Drive the pet parent experience through store strategies.

Skills

Retail leadership experience

Proficiency in computer applications

Strong communication skills

Organizational skills

Job description

PetSmart is looking for an Assistant Store Manager Customer Experience in Colorado Springs. This role focuses on leadership and service excellence while ensuring a safe and healthy environment for pets. Responsibilities include overseeing associates, improving the customer experience, and managing business operations. Ideal candidates should have 3-5 years of retail leadership experience, a flexible schedule, and strong communication skills. Join PetSmart to make a meaningful impact in the lives of pets and pet parents.