Experience Leader: Beauty Retail & Services

Ulta; Olympia (WA); On-site; USD 69,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

Paid time off

Job summary

Ulta Beauty is hiring an Experience Manager in Olympia, WA to lead a high-performing team across salon services, boutiques and retail, delivering exceptional guest experiences and top-line sales growth.

You will recruit, train, and develop talent, manage scheduling and payroll, and ensure policy and brand standards. This role emphasizes leadership, guest service, and operational excellence with a comprehensive benefits package.

Qualifications

• 2-3+ years relevant, fast-paced retail management experience
• Financial management: drive top-line sales and control expenses
• Cosmetology management: services, guest experience, product attachment
• Retail management: inventory, operations excellence, merchandising directives
• Leadership: attract, develop, and motivate a high-performing team

Responsibilities

• Lead a team of stylists, estheticians, guest coordinators and boutique leads
• Drive guest experience and services through NPS and guest satisfaction
• Oversee scheduling, attendance, and payroll planning to maximize productivity
• Develop and coach direct reports; conduct performance reviews and succession planning
• Partner with leadership to ensure policy compliance and brand standards

Skills

Leadership

Retail management

Team development

Guest service

Communication

Organization

Adaptability

Education

Bachelor’s degree preferred

Cosmetology license / management license (state dependent)

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty is hiring an Experience Manager in Olympia, WA to lead a high-performing team across salon services, boutiques and retail, delivering exceptional guest experiences and top-line sales growth.

You will recruit, train, and develop talent, manage scheduling and payroll, and ensure policy and brand standards. This role emphasizes leadership, guest service, and operational excellence with a comprehensive benefits package.