Experience Lead — Retail Pet Care & Service

PetSmart; Milpitas (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits: medical, dental, vision

401k

Tuition assistance

Paid time off for fulltime associates

Career pathing and development opportunities

Job summary

A leading pet retail company is seeking a Retail Customer Service Supervisor in Milpitas, California. This role focuses on delivering exceptional service to pet parents, leading associate development, and ensuring store operations align with company standards. Ideal candidates should have at least 2 years of retail experience and strong leadership skills. Join us to make a positive impact while working in a vibrant environment that celebrates pet ownership.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexible in schedule.
• Strong written and verbal communication skills.
• Ability to react under pressure.

Responsibilities

• Facilitates the associate experience and supports development.
• Responsible for pet parent experience and addressing concerns.
• Promotes store events and marketing for adoptions.
• Operates point-of-sale systems and handles cash transactions.
• Ensures a safe environment for associates and pets.

Skills

Customer-focused experience

Leadership experience

Computer proficiency

Communication skills

Organizational skills

Job description

A leading pet retail company is seeking a Retail Customer Service Supervisor in Milpitas, California. This role focuses on delivering exceptional service to pet parents, leading associate development, and ensuring store operations align with company standards. Ideal candidates should have at least 2 years of retail experience and strong leadership skills. Join us to make a positive impact while working in a vibrant environment that celebrates pet ownership.