Experience Lead — Retail Customer Service

PetSmart Store Support Group, Inc.; San Angelo (TX); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading pet retail company in San Angelo, Texas, is seeking a Retail Customer Service Supervisor. The role involves providing exceptional service to pet parents while leading and supporting associates. Responsibilities include overseeing store operations, ensuring customer satisfaction, promoting events, and maintaining store standards. Ideal candidates will have 2+ years of retail experience, strong leadership skills, and the ability to work flexible hours. Join us to create memorable experiences for pets and their families.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Responsible for pet parent experience and outcomes.
• Promotes and coordinates store events and marketing.
• Maintains store standards and leads a culture of empowerment.

Skills

Retail experience

Leadership

Communication skills

Organizational skills

Customer service

Job description

A leading pet retail company in San Angelo, Texas, is seeking a Retail Customer Service Supervisor. The role involves providing exceptional service to pet parents while leading and supporting associates. Responsibilities include overseeing store operations, ensuring customer satisfaction, promoting events, and maintaining store standards. Ideal candidates will have 2+ years of retail experience, strong leadership skills, and the ability to work flexible hours. Join us to create memorable experiences for pets and their families.