Experience Lead — Retail Customer Service

PetSmart Store Support Group, Inc.; Slidell (LA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading pet retail company in Slidell is looking for a Retail Customer Service Supervisor to enhance the pet parent experience through exceptional service and store management. The ideal candidate will have over 2 years of retail experience, strong leadership skills, and be available for flexible hours including evenings and weekends. Responsibilities include mentoring associates, managing customer interactions, and ensuring a clean and safe store environment. Join a passionate team dedicated to doing anything for pets.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required.
• Strong written and verbal communication skills.
• Ability to react under pressure.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide exceptional customer service to pet parents.
• Train and mentor associates for growth.
• Ensure store cleanliness and safety.
• Manage cash transactions at the point-of-sale.
• Promote and coordinate store events.

Skills

Customer service

Leadership

Communication

Organizational skills

Problem-solving

Tools

Computer applications

Job description

A leading pet retail company in Slidell is looking for a Retail Customer Service Supervisor to enhance the pet parent experience through exceptional service and store management. The ideal candidate will have over 2 years of retail experience, strong leadership skills, and be available for flexible hours including evenings and weekends. Responsibilities include mentoring associates, managing customer interactions, and ensuring a clean and safe store environment. Join a passionate team dedicated to doing anything for pets.