Experience Lead — Premium Member Experience & Service

Equinox; Los Angeles (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Complimentary Club membership

Discounts on products and services

Job summary

Equinox in Los Angeles is seeking an Experience Lead to be the standard-bearer on the club floor, ensuring an immaculate, safe, and service-oriented environment that embodies the Equinox experience.

You will blend operational precision with anticipatory hospitality, supporting front desk operations and class transitions while driving additional revenue through informed, service-based engagement.

Qualifications

• Passion for health, fitness and hospitality.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced, high-touch environment.
• CPR/AED certification or willingness to obtain on hire.
• Flexible availability including early mornings, evenings, weekends, and holidays.
• Minimum 1 year in customer service or related experience.
• Reliable, professional, energetic and friendly.

Responsibilities

• Maintain immaculate fitness floor standards through organization, cleaning, and equipment presentation.
• Perform daily equipment checks and complete opening/closing checklists.
• Maintain a constant floor presence and anticipate member needs.
• Assist front desk and facilitate class transitions as needed.
• Maintain CPR/AED certified status and serve as on-floor first responder.
• Ensure safety standards and address member conduct proactively and professionally.
• Deliver warm, personalized, white-glove service to every member.
• Promote Equifit, Spa, and Pilates through educated, service-based selling.
• Stay informed on current offerings, pricing, and promotions.

Skills

Customer service

Communication

Hospitality

Multitasking

Flexibility

CPR/AED

Relationship building

Dependable

Job description

Equinox in Los Angeles is seeking an Experience Lead to be the standard-bearer on the club floor, ensuring an immaculate, safe, and service-oriented environment that embodies the Equinox experience.

You will blend operational precision with anticipatory hospitality, supporting front desk operations and class transitions while driving additional revenue through informed, service-based engagement.