Experience Lead: High-Impact Fitness Floor Concierge

Equinox Fitness Club; New York (NY); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Club membership

Discounts on services

Competitive benefits

Job summary

Equinox Fitness Club is seeking an Experience Lead at Brookfield Place to be the standard-bearer on the club floor, ensuring cleanliness, safety, and an unmistakably Equinox experience for every member. You will blend operational precision with anticipatory hospitality to elevate the member experience at every touchpoint.

The role emphasizes front-line service, training and mentoring staff, and driving ancillary revenue through educated, service-based engagement, with CPR/AED certification

Qualifications

• Minimum of 1 year in customer service or related experience.
• Excellent interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Engage members professionally to influence behavior.
• CPR/AED certification or willingness to obtain.

Responsibilities

• Maintain immaculate fitness floor standards through organization and presentation.
• Monitor floor usage and anticipate member needs.
• Support front desk and assist in class transitions.
• Be on-floor first responder for emergencies while CPR/AED ready.
• Enforce safety standards and address member conduct professionally.
• Deliver warm, personalized, high-touch service.
• Promote Equifitsessions, Spa services, and Pilates with service-based selling.
• Maintain knowledge of offerings, pricing, and promotions.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Hospitality

CPR/AED certification

Job description

Equinox Fitness Club is seeking an Experience Lead at Brookfield Place to be the standard-bearer on the club floor, ensuring cleanliness, safety, and an unmistakably Equinox experience for every member. You will blend operational precision with anticipatory hospitality to elevate the member experience at every touchpoint.

The role emphasizes front-line service, training and mentoring staff, and driving ancillary revenue through educated, service-based engagement, with CPR/AED certification