Experience Lead - Premium Lounge & In-Flight

Aero; Mitchell Lake Estates (FL); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k

Health FSA

Dependent care FSA

Job summary

Aero, based in Florida, seeks an Experience Lead to be the face of our Guests’ journey across lounges and flights from the OPF base. You will prepare the lounge and cabin, warmly welcome Guests, and deliver personalized service throughout the journey, ensuring safety and high standards of hospitality.

Ideal candidates have luxury hospitality experience, excellent English, and flexibility to work nights, weekends, and holidays.

Qualifications

• Experience in luxury guest experience settings.
• Outstanding communication, both verbal and written (English).
• Able to work a rotating schedule including nights, weekends and holidays.

Responsibilities

• Serve as cabin host on all flights, delivering premium guest experience.
• Serve as lounge host, manage guest luggage and check-in operations for on-time departures.
• Ensure safety, comfort and service excellence throughout the journey.
• Provide warm, attentive inflight hospitality and streamline food/beverage service.
• Prepare cabin and stock onboard supplies; assist with post-flight reset.

Skills

Luxury hospitality

Excellent English

Flexible schedule

Ability to fly

Job description

Aero, based in Florida, seeks an Experience Lead to be the face of our Guests’ journey across lounges and flights from the OPF base. You will prepare the lounge and cabin, warmly welcome Guests, and deliver personalized service throughout the journey, ensuring safety and high standards of hospitality.

Ideal candidates have luxury hospitality experience, excellent English, and flexibility to work nights, weekends, and holidays.