Experience Specialist, OPF & PBI Private terminal

Aero; Mitchell Lake Estates (FL); Presencial; USD 39.000 - 41.000; Jornada completa

Descripción de la vacante

Aero in Florida seeks an Experience Specialist to join our lounge team at OPF and PBI, serving as the face of the brand and delivering warm, thoughtful hospitality that makes guests feel welcomed from arrival through departure.

As a Host, you will greet VIP guests, coordinate with airport staff, and uphold our premium, low-contact travel ethos while working a schedule that includes early mornings, nights, weekends and holidays.

Formación

• Experience in guest-facing roles, preferably luxury hospitality or private aviation.
• Strong communication skills with a guest-first mindset.
• Willingness to work a varied schedule including mornings, nights, weekends and holidays.

Responsabilidades

• Serve as Aero's on-the-ground representative in OPF and PBI lounges.
• Greet VIP guests and proactively resolve issues to ensure a seamless journey.
• Represent the Aero brand professionally in uniform and coordinate with airport personnel.

Conocimientos

Guest-facing experience

Excellent communication

Flexibility in schedule

Descripción del empleo

ABOUT AERO

At Aero, we believe exceptional journeys start with exceptional people. Inspired by the golden age of aviation, we’re redefining air travel with a modern approach. Our direct, premium flights via private terminals deliver the comfort of low-contact travel and the effortlessly fabulous experience of flying private. Just as we create an elevated experience for our guests, we invest in creating the same for our people—prioritizing transparency, support, accountability and fulfillment to foster a culture of trust and purpose.

$28 - $30 an hour

ABOUT THIS ROLE

Aero is looking for an Experience Specialist to join our Florida team. As a Host, you will be the face of Aero in our OPF and PBI lounges, delivering warm, thoughtful hospitality that makes every guest feel genuinely welcomed from the moment they arrive.

RESPONSIBILITIES

• Serve as an on-the-ground representative for Aero, providing a consistent, premium presence for arriving and departing flights.
• Greet and assist VIP guests throughout the arrival and departure experience, proactively resolving any issues to ensure a seamless journey
• Represent the Aero brand with professionalism and poise in uniform, acting as an ambassador to guests, partners, and airport personnel.

REQUIREMENTS

• Experience working in guest-facing roles (private aviation or luxury hospitality preferred)
• Able to meet the physical requirements of the role: working on your feet for at least 8 hours; walking at a fast pace; moving, pulling, carrying, or lift at least 50 lbs; occasionally kneeling, bending, carrying, and assisting around the aircraft
• Excellent communication skills
• Flexibility and willingness to work a schedule that includes early mornings, nights, weekends and holidays
• Able to commute to OPF airport and PBI airport in 60 minutes.
• Must have a form of transportation.