Experience Host: Craft Unforgettable Guest Experiences

SmartRecruiters, Inc.; Los Olivos (CA); On-site; USD 31,000 - 34,000; Full time

Job summary

The Inn at Mattei’s Tavern in Los Olivos, CA, part of the Auberge Collection, seeks an Experience Host to orchestrate unforgettable moments for guests. You will curate immersive experiences, engage with guests to tailor recommendations, and ensure connections to the magic of the property.

As the Experience Host, you’ll organize activities, provide local insights, resolve guest concerns, and collaborate with departments to deliver personalized stays.

Qualifications

• Strong interpersonal skills and genuine passion for guest service.
• Ability to multitask effectively in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.
• Calm and composed under pressure.
• Ability to work collaboratively across departments.
• Basic computer proficiency.
• Flexible schedule, including weekends and holidays.
• Ability to execute creative programs from concept through completion.
• Knowledge of The Inn at Mattei’s Tavern and the local area (or ability to quickly learn).
• Adaptability to take on evolving responsibilities.
• Minimum of 2 years of experience in high-end guest service or hospitality.
• Experience coordinating events, activities, or personalized guest services.
• Background in areas such as catering, events or hospitality.
• Proficiency in Google Workspace (Gmail, Docs, Sheets, etc.).
• Familiarity with Property Management Systems.

Responsibilities

• Create a warm and welcoming atmosphere, engaging with guests to understand their preferences and needs, and ensuring a positive and personalized experience.
• Organize and coordinate activities, events, or special experiences for guests, aligning with their interests and enhancing their overall stay.
• Provide information about the facility, services, and local attractions, assisting guests in making informed decisions to maximize their enjoyment.
• Address and resolve guest concerns or issues promptly and professionally, ensuring a seamless and enjoyable experience throughout their visit.
• Act as a communication bridge between guests and various departments, facilitating requests and ensuring the smooth execution of planned activities or experiences.
• Develop and communicate compelling narratives around each experience, the property, and the Santa Ynez Valley.
• Conduct monthly inventory of OS&E and experience-related products.
• Place orders and maintain appropriate inventory levels.
• Organize and clean experience bins and closets
• Support the planning and execution of retail pop-up events in partnership with Marketing and Operations teams.
• Participate in training initiatives and contribute to team inspiration and engagement.
• Educate team members across departments to confidently promote and deliver experiences.
• Maintain open communication with operational leaders to ensure alignment on programming and offerings.
• Maintain accurate documentation, including SOP updates, internal communications, and reporting.
• Register guests and manage data within the WAY POS system.
• Utilize Lightspeed and other systems to support daily operations.

Skills

Interpersonal skills

Multitasking

Problem solving

Calm under pressure

Cross-department collaboration

Basic computer skills

Flexible schedule

Creative program execution

Knowledge of local area

Adaptability

Experience in high-end guest service

Event coordination

Catering/Events/Hospitality background

Google Workspace

Property Management Systems knowledge

Job description

The Inn at Mattei’s Tavern in Los Olivos, CA, part of the Auberge Collection, seeks an Experience Host to orchestrate unforgettable moments for guests. You will curate immersive experiences, engage with guests to tailor recommendations, and ensure connections to the magic of the property.

As the Experience Host, you’ll organize activities, provide local insights, resolve guest concerns, and collaborate with departments to deliver personalized stays.