Experience Host: Curate Memorable Guest Experiences

Auberge Resorts Collection; Town of Gardiner (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Auberge Resorts Collection is seeking an Experience Host to orchestrate unforgettable moments for guests at our property in New York. You will curate immersive and personalized experiences, ensuring visitors feel welcomed and connected to the magic of our establishment.

Responsibilities include coordinating activities, guiding guests with local information, and serving as a liaison between guests and hotel departments to deliver seamless experiences.

Qualifications

• Two years of work experience in a guest service, or similar role.
• Demonstrate success with developing and executing personalized services: possibly including coordinating events and activities.

Responsibilities

• Create a warm and welcoming atmosphere, engaging with guests to understand their preferences and needs, and ensuring a positive and personalized experience.
• Organize and coordinate activities, events, or special experiences for guests, aligning with their interests and enhancing their overall stay.
• Provide information about the facility, services, and local attractions, assisting guests in making informed decisions to maximize their enjoyment.
• Address and resolve guest concerns or issues promptly and professionally, ensuring a seamless and enjoyable experience throughout their visit.
• Act as a communication bridge between guests and various departments, facilitating requests and ensuring the smooth execution of planned activities or experiences.

Skills

Guest service

Event coordination

Communication skills

Job description

Auberge Resorts Collection is seeking an Experience Host to orchestrate unforgettable moments for guests at our property in New York. You will curate immersive and personalized experiences, ensuring visitors feel welcomed and connected to the magic of our establishment.

Responsibilities include coordinating activities, guiding guests with local information, and serving as a liaison between guests and hotel departments to deliver seamless experiences.