Experience Guide: Live Gaming Tour Host

Running Subway Productions; New York (NY); On-site; USD 28,000 - 29,000; Part time

Job summary

Order of Operations is seeking an Experience Guide for our Minecraft Experience tour. Onsite roles involve welcoming guests, guiding them through timed entries, and assisting with ticket sales and device guidance at American Dream, East Rutherford, NJ.

The position supports Operations Front Line Staff and requires flexibility for evenings, weekends, and holidays. Experience with guest engagement, comfort with POS systems, and a passion for video games will help you deliver an elevated guest

Qualifications

• Previous guest engagement or sales experience.
• Comfort with irregular hours, weekends and holidays and being on call.
• Previous knowledge of POS (point of sale) systems.
• Ability to move throughout the venue during shifts.
• Confident verbal communication with diverse audiences.
• Interest in video games and engaging gameplay experiences.
• Strong time management and proactive team support.

Responsibilities

• Welcome all guests throughout the experience areas and provide guidance with positive conversation.
• Support daily operations and guest engagement policies to uphold hospitality standards.
• Assist guests with entry queuing based on timed ticket entries.
• Operate POS stations for ticket sales and scan pre-sold tickets at the door.
• Assist with guest registration and guidance on operating engagement devices.
• Engage with guests to answer questions and maintain engagement throughout the experience.
• Coordinate with Back of House teams to identify and flag any technical issues.
• Monitor guest flow and report updates to maintain smooth experience operations.
• Help maintain cleanliness and overall operations of the experience.

Skills

Guest engagement

POS systems

Mobility

Verbal communication

Video game knowledge

Time management

Team support

On-call flexibility

Tools

POS systems

Job description

Order of Operations is seeking an Experience Guide for our Minecraft Experience tour. Onsite roles involve welcoming guests, guiding them through timed entries, and assisting with ticket sales and device guidance at American Dream, East Rutherford, NJ.

The position supports Operations Front Line Staff and requires flexibility for evenings, weekends, and holidays. Experience with guest engagement, comfort with POS systems, and a passion for video games will help you deliver an elevated guest