Experience Guide – Minecraft Experience

Running Subway Productions; New York (NY); On-site; USD 28,000 - 29,000; Part time

Job summary

Order of Operations is seeking an Experience Guide for our Minecraft Experience tour. Onsite roles involve welcoming guests, guiding them through timed entries, and assisting with ticket sales and device guidance at American Dream, East Rutherford, NJ.

The position supports Operations Front Line Staff and requires flexibility for evenings, weekends, and holidays. Experience with guest engagement, comfort with POS systems, and a passion for video games will help you deliver an elevated guest

Qualifications

• Previous guest engagement or sales experience.
• Comfort with irregular hours, weekends and holidays and being on call.
• Previous knowledge of POS (point of sale) systems.
• Ability to move throughout the venue during shifts.
• Confident verbal communication with diverse audiences.
• Interest in video games and engaging gameplay experiences.
• Strong time management and proactive team support.

Responsibilities

• Welcome all guests throughout the experience areas and provide guidance with positive conversation.
• Support daily operations and guest engagement policies to uphold hospitality standards.
• Assist guests with entry queuing based on timed ticket entries.
• Operate POS stations for ticket sales and scan pre-sold tickets at the door.
• Assist with guest registration and guidance on operating engagement devices.
• Engage with guests to answer questions and maintain engagement throughout the experience.
• Coordinate with Back of House teams to identify and flag any technical issues.
• Monitor guest flow and report updates to maintain smooth experience operations.
• Help maintain cleanliness and overall operations of the experience.

Skills

Guest engagement

POS systems

Mobility

Verbal communication

Video game knowledge

Time management

Team support

On-call flexibility

Tools

POS systems

Job description

Location: Onsite: American Dream, 1 American Dream Wy, East Rutherford, NJ 07073

Position Type: PT

Rate: $20-$21 per hour

This role is contracted for the MINECRAFT EXPERIENCE tour from November 2026 - May 2027.

ABOUT THE COMPANY:

Order of Operations is based in Quebec and a world‑class operational services company that designs, delivers, and operates high‑impact touring exhibits globally. We evaluate venues (short‑term, long‑term) for feasibility, manage operations, handle installations (self‑operated or third‑party), and provide ongoing technical and experiential support to ensure each exhibit exceeds expectations. Our work is fast‑paced, interdisciplinary, and highly collaborative across creative, technical, logistics, and operational teams. The Operations team is touring experiences in top‑tier cities across the world. 14 to 20 weeks per city, with multiple cities per year.

POSITION DESCRIPTION:

We are seeking experienced and highly motivated Experience Guide with a passion for video games, live experiences and travel to join our Location Based touring experience. In this role, you are the operating team for the touring attraction and onsite team. Welcoming guests throughout the experience and delivering positive guest engagement.

In addition to strong engagement skills, we are looking for individuals who understand the importance of delivering every guest an elevated guest experience, inspiring and motivating the Attraction operating team so they share in that commitment.

On site, you will work closely with the Experience Supervisors and Managers. You will support operations Front Line Staff. And directly interact with guests, welcoming them as they arrive, support ticket sales and validation, building excitement for their timed entry and engaging with them throughout the experience to ensure they are able to maximize their visit.

POSITION RESPONSIBILITIES:

• Welcome all guests throughout the experience areas, delivering guidance as needed through positive conversation
• Support the daily operations in guest engagement policies and work to deliver a continued hospitality mindset
• Assist guests in entry queuing based on timed ticket entry
• Operate POS (Point of Sale) stations for ticket sales at the door and scanning pre‑sold tickets
• Assist with guest registration delivering their engagement device and guidance in operating it
• Engage with guests throughout their experience, supporting guidance in interaction areas and answering any questions
• Work with BOH (Back of House) teams to ensure and flag any technical issues in a seamless manor
• Monitor guest flow through the experience and share updates as needed to maintain guest flow
• Assist in maintaining cleanliness and operations of the experience, reporting items as needed

ADDITIONAL PREFERRED SKILLS AND QUALIFICATIONS:

• Previous guest engagement or sales experience
• Comfort with a guest engagement position that will require working irregular hours, weekends and holidays and the need to be on call to respond to time sensitive matters when the experience operation requires.
• Previous knowledge of POS (point of sale) systems.
• Ability to move throughout the venue throughout shifts
• Confidence in verbally communicating with various audiences and groups
• Interest in and knowledge of video games and what makes for a fun and socially engaging game play experience.
• Positive time management skills, proactive team support and a positive attitude