Patient Access Representative I - Admissions

ECU Health; Edenton (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

ECU Health Chowan Hospital in Edenton seeks a Patient Services/Registration Specialist responsible for outpatient scheduling and patient registration, collecting accurate data and signatures to support billing and payer processes.

You will be the first point of contact for physician offices and external customers regarding scheduling, requiring clear communication, attention to detail, and the ability to multitask in a bustling healthcare environment.

Qualifications

• High School diploma or GED or higher required.
• Associate degree preferred.
• Bachelor’s degree preferred.
• 2 years of customer service experience required.
• 1–2 years of registration and/or billing experience in healthcare preferred.
• Excellent written and oral communication, detail orientation, organization, and multitasking skills required.
• Basic computer skills.

Responsibilities

• Perform outpatient scheduling and patient registration for all patients.
• Collect data, documents, and signatures to ensure hospital bills are paid.
• Serve as first point of contact for physician offices regarding scheduling procedures.
• Coordinate with external customers and internal departments to ensure smooth intake.
• Maintain accurate records and support billing and payer processes.

Skills

Communication skills

Detail oriented

Multitasking

Basic computer skills

Education

High School or GED

Associate Degree (preferred)

Bachelor’s Degree (preferred)

Job description

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Performs outpatient scheduling, registration for all patients (emergency, ambulatory, and inpatients) and collects proper data, documents, and signatures to ensure hospital bills will be paid by third party payer or the patient. Serves as first point of contact for physician offices and other customers regarding scheduling procedures at ECU Health.

Minimum Requirements

High School or Equivalent (GED) or higher is required

Associate Degree: preferred

Bachelors Degree: preferred

2 years Customer Service is required

1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.

Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required

Basic computer skills

Other Information

Full time position

7a to 7p and 7p to 7a

ECU Health

About ECU Health Chowan Hospital

ECU Health Chowan Hospital in Edenton is a 25-bed critical access hospital which provides programs and services to 110,000 people in 6 counties. The facility offers medical and surgical services, including intensive care, a specialty care clinic and a dedicated outpatient surgery area with endoscopy capabilities. A 7-bed emergency department serves approximately 15,000 patients per year and team members at the facility have access to a telemedicine link with the Brody School of Medicine at East Carolina University.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.