Patient Access Representative III - Oncology

ECU Health; Tarboro (NC); On-site; USD 25,000 - 34,000; Full time

Job summary

ECU Health Edgecombe Hospital in Tarboro, NC seeks a Registration Specialist to manage pre-arrival duties and financial clearance for both outpatient and inpatient services. You will collect demographic and financial data to ensure payment by third parties or patients and verify insurance eligibility.

Responsibilities include securing referrals, authorizations, and coordinating scheduling, while acting as the primary liaison for patients and families.

Qualifications

• High School diploma or GED required.
• 2-4 years of Registration, Scheduling and Insurance Authorization experience.
• 5 years of customer service experience.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Experience with EPIC and medical office workflows preferred.
• Insurance verification experience preferred.

Responsibilities

• Handle pre-arrival duties including pre-registration and financial clearance for outpatient and inpatient services.
• Collect demographic and financial data to ensure hospital bills are paid by third parties or patients.
• Verify insurance eligibility, coordinate referrals, and secure authorizations.
• Serve as primary liaison for patients receiving services at ECU Health Edgecombe Hospital.

Skills

Customer service

Communication

MS Office

Attention to detail

Education

High School Diploma or GED

Associate Degree (preferred)

Bachelor's Degree (preferred)

Tools

EPIC

Medical office workflows

Job description

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include performing all pre-arrival duties related to the pre-registration and financial clearance process for both outpatient and inpatient services. This position is responsible for collecting proper demographic and financial data to insure hospital bill is paid by a third party payer or the patient, in addition to verifying insurance eligibility, referral coordination, and securing authorization. Acts as primary liaison for patients receiving professional and hospital services at ECU Health.

Minimum Requirements

• High School or Equivalent (GED) or higher is required
• Associate Degree: preferred
• Bachelors Degree: preferred
• 2 to 4 years of Registration, Scheduling and Insurance Authorization experience within a healthcare setting is required.
• 5 Years Of Customer Service Experience Is Required.
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
• Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word and Excel)

Preferred

• Experience with EPIC and medical office workflows
• Insurance Verification Experience

Pay Range

• $18 - $24.74

Other Information

• Full time position
• Mon-Thur 7:30 am - 5 pm, Fridays 7:30am - 12 pm

ECU Health

About ECU Health Edgecombe Hospital

ECU Health Edgecombe Hospital is a full-service, 117-bed acute care facility where residents of Tarboro and the surrounding communities can receive a wide range of health services close to home. As part of the ECU Health system of care, the hospital offers high quality care provided by more than 20 medical specialists, rehabilitation services, a birthing center, a cancer center, outpatient clinics and more.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.