Patient Access Representative III - Outpatient Clinic

ECU Health; Windsor (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

ECU Health in Windsor, North Carolina, is seeking a full-time employee responsible for creating the first impression of the organization's services to patients and families. This role involves pre-registration and financial clearance processes to ensure hospital bills are paid by third-party payers or patients.

The successful candidate will have 2 to 4 years of experience in registration and insurance authorization, with strong customer service and communication skills. Weekday shifts are from 08:00 to 16:30 and the hospital is committed to providing quality healthcare services.

Qualifications

• 2 to 4 years of Registration, Scheduling, and Insurance Authorization experience in a healthcare setting.
• 5 years of Customer Service experience required.
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills.

Responsibilities

• Responsible for pre-registration and financial clearance for outpatient and inpatient services.
• Collect demographic and financial data to ensure hospital bills are paid.
• Verify insurance eligibility and secure authorization.

Skills

Customer Service Experience

Communication Skills

Detail Orientation

Proficient in Microsoft Office

Multitasking Skills

Education

High School or Equivalent (GED)

Associate Degree

Bachelor's Degree

Tools

EPIC

Microsoft Office

Job description

Position Summary

Responsible for creating the first impression of the organization’s services to patients, families, and other external customers. Essential duties may include performing all pre‑arrival duties related to the pre‑registration and financial clearance process for both outpatient and inpatient services. This position is responsible for collecting proper demographic and financial data to ensure that hospital bills are paid by a third‑party payer or the patient, as well as verifying insurance eligibility, referral coordination, and securing authorization. Acts as primary liaison for patients receiving professional and hospital services at ECU Health.

Minimum Requirements

• High School or Equivalent (GED) or higher is required
• Associate Degree: preferred
• Bachelors Degree: preferred
• 2 to 4 years of Registration, Scheduling, and Insurance Authorization experience within a healthcare setting
• 5 years of Customer Service experience
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills
• Proficient computer skills; experience with Microsoft Office applications (Outlook, Word, and Excel)

Preferred

• Experience with EPIC and medical office workflows
• Insurance Verification Experience

Other Information

• Full‑time position
• Weekday shifts from 0800 to 1630; days will vary

About ECU Health Bertie Hospital

ECU Health Bertie Hospital is a state‑of‑the‑art, 6‑bed critical access hospital in Windsor. It is closely affiliated with ECU Health Medical Center and the telemedicine resources of The Brody School of Medicine at East Carolina University. The hospital offers high‑quality surgical, emergency, and diagnostic services, as well as specialty and primary care clinics.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Equal Opportunity Employer Statement

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements, and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression, or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.