Experience Expert: Luxury Fashion Customer Experience

Logoslabs; San Francisco (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive base salary

Bonus

Product allowance

Staff discount & staff sales access

Birthday day off

Pension contributions & Life Assurance

Training & development

Volunteer days (2 per year)

Help@Hand wellbeing service

Job summary

Mulberry is seeking a customer-focused Sales Assistant (Experience Expert) in San Francisco to craft memorable shopping experiences. You will leverage product knowledge and storytelling to tailor each interaction and nurture lasting relationships with customers.

We value a dynamic, honest, and community-spirited approach in line with Mulberry’s ethos. You will deliver exemplary service, support in-store CRM, and contribute to a welcoming environment that reflects our sustainability-minded, B

Qualifications

• Customer-focused approach with strong interpersonal skills.
• Ability to build relationships with customers and colleagues.
• Experience using in-store CRM tools is a plus.
• Interest in fashion and Mulberry brand values.

Responsibilities

• Create a welcoming and fun environment for customers and team.
• Deliver an engaging, dynamic and memorable customer experience in-store.
• Develop and maintain key customer relationships using instore CRM tools.
• Be culturally connected; understand how Mulberry fits into life and art to excite customers.

Skills

Customer service

Communication

Storytelling

In-store CRM

Team player

Tools

POS system

Job description

Mulberry is seeking a customer-focused Sales Assistant (Experience Expert) in San Francisco to craft memorable shopping experiences. You will leverage product knowledge and storytelling to tailor each interaction and nurture lasting relationships with customers.

We value a dynamic, honest, and community-spirited approach in line with Mulberry’s ethos. You will deliver exemplary service, support in-store CRM, and contribute to a welcoming environment that reflects our sustainability-minded, B